Terms of Service

These Terms of Service govern the relationship between Amity Solutions Limited (company number 04675066, registered in England and Wales) ("we", "us", "our") and any individual or business ("you", "the client") who engages our payroll services.

By instructing us to carry out payroll services on your behalf, you agree to these terms. If you do not agree, please do not engage our services.

These terms should be read alongside any written engagement letter or service agreement provided to you separately. Where there is any conflict, the engagement letter will take precedence.

Amity Solutions Limited provides monthly payroll services to small businesses, sole directors, and one-person companies. Services may include, where agreed:

• Monthly payroll processing and calculation
• Preparation and distribution of payslips
• Real Time Information (RTI) submissions to HMRC
• Auto-enrolment and pension reporting
• New starter and leaver processing
• Year-end submissions and issuance of P60s

All services are delivered remotely. Payslips and reports are provided electronically. No in-person meetings are required as part of our standard service.

To enable us to provide payroll services accurately and on time, you agree to:

• Provide complete, accurate, and timely information regarding your employees, hours, salaries, and any changes
• Notify us promptly of any new starters, leavers, or changes to employment terms
• Inform us of any irregular payments, bonuses, or adjustments before the relevant payroll run
• Maintain your own employer registration with HMRC and ensure your PAYE scheme is active
• Make payment of PAYE and National Insurance to HMRC by the applicable deadlines — this remains your responsibility
• Ensure pension contributions are paid to your pension provider in accordance with your auto-enrolment duties

We accept no liability for errors or penalties arising from inaccurate, incomplete, or late information provided by you.

Our fees are agreed at the outset of the engagement and confirmed in your service agreement. Pricing is based on the complexity of your payroll, including the number of employees and pension requirements.

Invoices are issued monthly and are payable within 14 days of the invoice date unless otherwise agreed in writing.

We reserve the right to review our fees periodically and will provide reasonable notice of any changes. Where fee increases are not acceptable, you may terminate the engagement in accordance with the termination provisions below.

We reserve the right to suspend services where invoices remain outstanding beyond the agreed payment terms.

Either party may terminate the engagement by giving one month's written notice. Notice may be given by email.

Upon termination, we will provide you with all payroll records and documentation necessary for you or a new provider to continue payroll operations without interruption.

All outstanding fees will become due immediately upon termination.

We reserve the right to terminate the engagement immediately where:

• Fees remain unpaid for more than 30 days beyond the due date
• You provide information that is knowingly false or misleading
• Continuing the engagement would require us to act unlawfully

We will exercise reasonable professional care in the provision of payroll services. However, our liability to you is limited as follows:

• Our total liability for any claim arising from our services shall not exceed the total fees paid by you in the three months preceding the event giving rise to the claim
• We are not liable for any indirect, consequential, or special loss, including loss of profit, loss of business, or reputational damage
• We are not liable for errors arising from inaccurate or incomplete information provided by you
• We are not liable for HMRC penalties or interest arising from late payment of PAYE, National Insurance, or pension contributions, as these remain your responsibility

Nothing in these terms limits or excludes our liability for fraud, or for any matter that cannot lawfully be excluded.

We treat all information relating to your business and your employees as strictly confidential. We will not disclose such information to any third party except:

• Where required to do so by law or regulatory authority (including HMRC)
• Where you have given us explicit written permission
• Where necessary to deliver the agreed services (e.g. submissions to HMRC or your pension provider)

This obligation of confidentiality continues after the termination of the engagement.

In providing payroll services, we will handle personal data relating to you and your employees. We act as a data processor on your behalf in respect of employee data, and you remain the data controller.

We process data only for the purposes of delivering the agreed payroll services and meeting our legal obligations. We do not sell or share personal data with third parties for marketing or any other purpose.

For full details of how we collect, use, and protect personal data, please refer to our Privacy Policy.

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. Where changes are material, we will notify existing clients by email with reasonable notice before the changes take effect.

Continued use of our services following notification of changes constitutes acceptance of the revised terms.

The current version of these terms is always available on our website.